Privacy Policy

Privacy Policy

At The Wellness Hospital Pharmacy, your privacy is our priority. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website, use our services, or interact with us. By using our website or services, you consent to the practices described in this policy. If you do not agree, please refrain from using our platform.

Information We Collect

Personal Information Provided By You

• ✔Contact Details: Name, email, phone number, shipping/billing address
• ✔Health Information: Prescription details, medical history (only when necessary for service fulfillment)
• ✔Payment Information: Credit/debit card details (processed securely via encrypted payment gateways)

Automatically Collected Data

• Device & Usage Information: IP address, browser type, operating system, pages visited
• Cookies & Tracking Technologies: To enhance user experience and analyze site performance

How We Use Your Information

• ✔Process Orders – Filling prescriptions, delivering medications, and managing payments
• ✔Improve Services – Personalizing your experience and optimizing our website
• ✔Communicate – Sending order confirmations, health reminders, and service updates (with your consent)
• ✔Legal & Security Compliance – Preventing fraud and meeting regulatory obligations

How We Share Your Information

We respect your privacy and do not sell your data. However, we may share it with:

• Healthcare Providers: To verify prescriptions and ensure safe medication dispensing
• Trusted Partners: Payment processors, delivery services, and IT security providers (under strict confidentiality)
• Legal Authorities: Only if required by law (e.g., court orders, public health regulations)

Data Security & Retention

We Protect Your Data With:

• Encryption (SSL/TLS for secure transactions)
• Access Controls (Only authorized personnel handle sensitive data)
• Regular Security Audits

We retain your information only as long as necessary (e.g., for legal, medical, or business purposes).

Your Privacy Rights

You have the right to:

• Access, Correct, or Delete your data
• Opt Out of marketing communications
• Request a Copy of your stored information
• Withdraw Consent (where applicable)

To exercise these rights, contact us at:
📧 Email: support@thewellnesshospital.com
📞 Phone: +92 300 1234567

Cookies & Tracking

We use cookies to:

• Remember user preferences
• Analyze website traffic (via tools like Google Analytics)
• Improve functionality

You can disable cookies in your browser settings, but some features may not work properly.

Third-Party Links

Our website may link to external sites (e.g., health resources, payment gateways). We are not responsible for their privacy practices. Please review their policies before sharing information.

Policy Updates

We may update this policy to reflect changes in laws or services. The latest version, with the effective date, will always be posted here.